What is a Serviced Apartment?
A serviced apartment is the perfect combination between renting an apartment and staying in a hotel. You can have a ‘home away from home’ experience with the convenience and freedom of staying in a luxury fully furnished apartment, whilst also having the comfort of a hotel, including a maid and fresh linen/towel service, free wireless broadband, and an emergency on call service.
What are your apartments like?
Most of our apartments are housed in London’s attractive period buildings, but each fitted with stylish and modern amenities. Each comes with fully equipped kitchens, en-suite bathrooms, and a weekly maid/linen service included in the price. Our apartments come with complimentary Wi-Fi, flat screen TVs, DVD, alarm clock radio and iPod dock, room safe, iron and ironing board, hairdryer, washer/dryer facilities and local information & welcome pack. Our serviced apartments can be found in Chelsea, Marylebone and the City of London.
What is included in the price?
Services and Facilities differ between apartments but generally include:
- Free Wi Fi as standard
- Weekly housekeeping (including change of linen and towels and full clean)
- All utilities / bills
- Fully equipped modern kitchens, Washer/ Dryers,
- Television with Freeview and DVD
- DVD library available in our office
- Complimentary welcome bathroom toiletries
- Arrival welcome tray of teas, coffee, hot chocolate, sugar, milk and biscuits
- Local area information
How often are the apartments serviced?
For stays of 7 nights or more a weekly maid service from our housekeeping team is included in the price along with a change of fresh linen and towels. Additionally short stays of less than a week have fresh towels every 3 days.
If additional maid service or change of linen/towels is required it can be booked through our housekeeping team (charge apply) To make arrangements please contact us at theapartments@prestigeapartments.co.uk or call 020 7603 7629.
What other services and facilities are available?
- Airport transfers
- Sofa beds
- Fold out beds
- Cots & Highchairs
- Extra cleans
- Abel and Cole welcome packs
- Dry cleaning/laundry
How do I get access to my apartment, and will I be met on arrival?
Access differs between locations, but details are always sent to you prior to arrival. We generally operate a meet and greet service, however a self check in option may be used in some instances.
What happens if there is an emergency?
The Apartments has an ‘On Call’ service operating out of office hours that is for emergencies that cannot wait until the office is open on the following day. (Emergency telephone number +44 (0) 0844 3303489).
How and when do I pay for my apartment?
All payments are required prior to commencing your stay. Further details on payments can be found in our terms and conditions.
What is your cancellation policy?
All cancellations, for whatever reason must be made in writing, by fax or by email. The cancellation notice required varies depending on the length of the booking and full details can be found in our full Terms and Conditions.
We will always try and work with you in the event you have to cancel, however as our apartments tend to be booked well in advance it is often not possible for us to re-let your apartment which makes our cancellation policy necessary.
Is there internet access?
We provide free Wi Fi in all our apartments.
How many people can stay in one of your apartments?
Our Studio and One Bedroom apartments cater for up to 2 guests. However, most of our one bedroom apartments have sofa beds which can accommodate another 1-2 people. We can sometimes provide an extra single fold-out bed to accommodate a third person in our studios or one beds with no sofa bed. Please note a linen charge of £35+VAT per week applies for use of the sofa beds and fold-out beds.
How accessible are your apartments for those with disabilities, and access & mobility requirements?
As a business, we do our best to welcome anyone who wishes to stay with us, including senior citizens, and those with disabilities, access and mobility needs. However, all of our apartments are housed in London’s period buildings, all of which were formally single dwelling homes. As a result, and much to our disappointment, access is difficult for those with some disabilities, and for those requiring regular wheelchair use. Although we do have some ground floor apartments, even those require a few steps to enter and exit the building, and a few steps once inside. If you would like to talk to us about access and mobility at our buildings, please do not hesitate to contact us, and we will do all we can to help
Can you provide baby cots and high chairs?
Cots and high chairs are available free of charge, but subject to availability. Please enquire early to avoid disappointment.
Do you offer discounts for long-term stays?
The Apartments specifically caters for longer term corporate stays, with our pricing reflecting the duration of the stay. Our range of solutions for long-term corporate clients ensures a home away from home experience, that is not possible in a hotel environment. Please speak to one of our reservations team to discuss your personal requirements.
What time is check-in and check-out?
Our standard check-in time is 2.00pm on the day of arrival. On your departure day, check-out time is 10.00am. Subject to availability, early check-ins and late check outs are sometimes possible, and charges may apply.
Is there parking available?
Sadly we do not have our own parking. However, there is pay & display parking available on the adjoining streets, as well in nearby private car parks (charges apply).
Can I bring my pet?
As a general rule, we do not allow pets. However, we do set aside a couple of apartments for those guests wishing to bring a dog. These apartments are subject to availability, but additional cleaning charges may apply, and a damage deposit may also be taken.
Is there a minimum length of stay?
There is no minimum length of stay in our studios, and some of our selected one bedroom apartments. Some of our apartments however, are restricted to a 90 day minimum stay. Please contact our reservations team for all enquiries.
How do I make a reservation?
Reserving an apartment couldn’t be easier. This can be done on this website by viewing our apartments and checking availability. Alternatively, you can contact our reservations team on +44 (0) 845 838 5148 or theapartments@prestigeapartments.co.uk.
Do I need to bring my reservation confirmation with me when I check-in?
Yes, please bring your reservation confirmation with you. Also, and very importantly, all guests are required to show the credit card they made the reservation with, and some identification. * Please note that some corporate customers will not be required to show credit cards.
.How can I find out more or get further help?
Reservations and customer service are always happy to help with any of your enquiries.
