What is a Serviced Apartment?

A serviced apartment is the perfect combination between renting an apartment and staying in a hotel. You can have a ?home away from home? experience with the convenience and freedom of staying in a luxury fully furnished apartment, whilst also having the comfort of a hotel, including a maid and fresh linen/towel service, free wireless broadband, and an emergency on call service.

What are your apartments like?

Most of our apartments are housed in London?s attractive period buildings, but each fitted with stylish and modern amenities. Each comes with fully equipped kitchens, en-suite bathrooms, and a weekly maid/linen service included in the price. Our apartments come with complimentary wi-fi, flat screen TVs, DVD, alarm clock radio and iPod dock, room safe, iron and ironing board, hairdryer, washer/dryer facilities and local information & welcome pack.

What is included in the price?

Services and Facilities differ between apartments but generally include:

• Complimentary Wireless Internet connection as standard
• Weekly housekeeping (including change of linen and towels and full clean)
• All utilities/ bills
• Fully equipped modern kitchens, Washer/ Dryers,
• Television with Freeview and DVD
• DVD library available in our office
• Complimentary welcome bathroom toiletries
• Arrival welcome tray of teas, coffee, hot chocolate, sugar, milk and biscuits
• Local area information

How often are the apartments serviced?

A weekly maid and fresh linen/towel service is included in the price. However additional maid services can be booked through reception (charges apply).

What other services and facilities are available?

• Airport transfers
• Sofa beds
• Fold out beds
• Cots & Highchairs
• Extra cleans

How do I get access to my apartment, and will I be met on arrival?

Access differs between locations, but details are always sent to you prior to arrival.

What happens if there is an emergency?

The Apartments has an ?On Call? service operating out of office hours that is for emergencies that cannot wait until the office is open on the following day. (Emergency telephone number +44 (0) 0844 3303489).

How and when do I pay for my apartment?

All payments are required prior to commencing your stay. Further details on payments can be found in our terms and conditions.

What is your cancellation policy?

All cancellations, for whatever reason must be made in writing, by fax or by email. If cancellation takes place 21 days or more before the date of arrival, no cancellation charge will be levied. If cancellation takes place less than 21 days before the date of arrival, the cancellation charge will be charged and taken from the guest’s credit card account and/or deducted from any deposit.

Cancellation charge means either (i) Full payment plus VAT; or (ii) two weeks rental of the Apartments (at the prevailing weekly rate) plus VAT; whichever is the lower.

We will always try and work with you in the event you have to cancel, however as our apartments tend to be booked well in advance it is often not possible for us to re-let your apartment which makes our cancellation policy necessary.

Is there internet access?

We provide complimentary Wi Fi in all our apartments.

How many people can stay in one of your apartments?

Our Studio and One Bedroom apartments cater for up to 2 guests. However, all of our one bedroom apartments have sofa beds which can accommodate another 1-2 people. We can sometimes provide an extra single fold-out bed to accommodate a third person in our studios. Similarly, all our two bedroom apartments have sofa beds, meaning they can accommodate up to 6 people. Please note a linen charge of ?35+VAT per week applies for use of the sofa beds and fold-out beds.

How accessible are your apartments for those with disabilities, and access & mobility requirements?

As a business, we do our best to welcome anyone who wishes to stay with us, including senior citizens, and those with disabilities, access and mobility needs. However, all of our apartments are housed in London’s period buildings, all of which were formally single dwelling homes. As a result, and much to our disappointment, access is difficult for those with some disabilities, and for those requiring regular wheelchair use. Although we do have some ground floor apartments, even those require a few steps to enter and exit the building, and a few steps once inside. If you would like to talk to us about access and mobility at our buildings, please do not hesitate to contact us, and we will do all we can to help

Can you provide baby cots and high chairs?

Cots and high chairs are available free of charge, but subject to availability. Please enquire early to avoid disappointment.

Do you offer discounts for long-term stays?

The Apartments specifically caters for longer term corporate stays, with our pricing reflecting the duration of the stay. Our range of solutions for long-term corporate clients ensures a home away from home experience, that is not possible in a hotel environment. Please speak to one of our reservations team to discuss your personal requirements.

What time is check-in and check-out?

Our standard check-in time is 2.00pm on the day of arrival. On your departure day, check-out time is 10.00am. Subject to availability, early check-ins and late check outs are sometimes possible, and charges may apply.

Is there parking available?

Sadly we do not have our own parking. However, there is pay & display parking available on the adjoining streets, as well in nearby private car parks (charges apply).

Can I bring my pet?

As a general rule, we do not allow pets. However, we do set aside a couple of apartments for those guests wishing to bring a dog. These apartments are subject to availability, but additional cleaning charges may apply, and a damage deposit may also be taken.

Is there a minimum length of stay?

There is no minimum length of stay in our studios, and some of our selected one bedroom apartments. Some of our apartments however, are restricted to a 90 day minimum stay. Please contact our reservations team for all enquiries (See short stay serviced apartments or long stay apartments).

How do I make a reservation?

Reserving an apartment couldn?t be easier. This can be done on this website by viewing our apartments and checking availability. Alternatively, you can contact our reservations team on +44 (0) 845 838 5148 or sales@prestigeapartments.co.uk.

Do I need to bring my reservation confirmation with me when I check-in?

Yes, please bring your reservation confirmation with you. Also, and very importantly, all guests are required to show the credit card they made the reservation with, and some identification. * Please note that some corporate customers will not be required to show credit cards.

.How can I find out more or get further help?

Reservations and customer service are always happy to help with any of your enquiries.