ADDITIONAL CHARGES

Where a sofa bed or fold out bed is required there is a linen charge of £35.00 per linen change (please advise when making the booking as supply is limited).

Cots and high chairs can be provided free of charge; (please advise when making the booking as supply is limited).

A basic cable and broadband internet service is provided free of charge; the company will not be responsible for any failure or breakdown of this service. Should you wish to upgrade any of these services, (for example adding premium movie channels), the minimum upgrade price will be charged in full, please see your apartment folder for more information.

Airport transfers are available from all major airports, please contact the office for details and prices.

In addition to many apartments having their own washer/dryers, a comprehensive personal laundry and dry cleaning service is available, please contact the office for more details.

Telephone services are provided by GOTALK and guests requiring the use of a telephone will be required to set up an account, using a valid credit card in order to access them. Please see your apartment folder for more details.

Should a guest lock themselves out of their apartment a £50 call out fee (out of hours) will be applied to their account, where a guest has left the keys in the lock the Locksmith charges will also be added. Guests are provided with two sets of keys at the beginning of their stay. If two sets are not returned the Company reserves the right to charge a £50 fee for each missing set.

For each additional maid and linen service requested, a charge of £70 will be made. Should an additional towel or linen change be requested a charge of £35 will apply.

The above rates are subject to VAT at 15%.

BOOKING CONDITIONS

Confirmation of Reservation

A reservation is not confirmed until a signed booking form or tenancy agreement has been returned.

Credit card details are required for all apartments to confirm a reservation and as a deposit against telephone, cable upgrades, laundry and other miscellaneous charges incurred during your stay. For our longer stay apartments a weeks security deposit is also required.

Types of Accommodation

The company shall provide accommodation of the type specified in the booking form. Neither the company nor its employees or agents is able to accept bookings for a specific building or a specific flat in a building; the company shall endeavour to provide any specific accommodation requested in writing by the guest but it cannot guarantee such accommodation will be available for the dates requested.

Cancellation

Cancellation within 21 days of the date of arrival is subject to a cancellation charge of three days rental (at the prevailing daily rate) plus VAT or for bookings in excess of two weeks, a week’s cancellation charge (at the prevailing weekly rate) plus VAT. Cancellation more than 21 days before date of arrival - no cancellation charge.

Please see our terms and conditions for further details.

Arrival and Departure

Unless otherwise stated, the normal time of occupation is after 2.00pm on the date of arrival, and the accommodation must be vacated by 10.00am on the date of departure.

Payment

Within 21 days of arrival total cost of stay or one month in advance, whichever is less. Payment must be made in Sterling and payment by credit card (Visa or Mastercard) attracts a 3% surcharge (Amex 4%). Prices are subject to change without prior notice.

Where no alternative payment method has been expressly requested by the guest, the company will charge the credit card supplied on the booking form within 21 days of arrival. The company will not be obliged to refund these charges should an alternative payment be requested upon arrival.

The Apartments’ is the trading name of Panorama Property Services Ltd. For further details of our apartments and services please contact the address below or visit our website, http://www.theapartments.co.uk